Newly enrolled providers receive a PIN letter within ten (10) business days of their provider file activation. The temporary PIN included in this letter is used to establish access to the Secure Web Portal.
An Administrator is the individual who initially establishes and owns the Secure Web Portal provider account. Administrators may reset account passwords using one of the following methods:
Option 1: Creating a New Account
Providers can Create New Account using the PIN received and their Medicaid Provider ID. The Secure Web Portal User Guide provides instructions for creating a username and completing account set up.
Option 2: Self-Service Reset Password Tool
Administrators may self-serve using the Reset Password Tool providing their username, email address, and configured security question.
Option 3: Letter of Request
Administrators who cannot use the Reset Password tool, or who wish to update the Administrator associated with a Secure Web Portal account, must submit a Letter of Request on company letterhead to: flwebportal_password@gainwelltechnologies.com
Important: This email is reserved for:
- Initial password requests (e.g., if a PIN letter was not received).
- Updates to existing Provider/Administrator Secure Web Portal accounts.
The Letter of Request must include:
- Wet signature of an authorized signer (as listed in the Owners panel of the Provider’s file).
- Provider ID.
- Provider Name (exactly as listed on the Provider’s file).
- Tax ID.
- Pay To or Mail To address (individuals linked to a group may provide the group’s address).
- Name of the new Secure Web Portal Administrator.
- Email address of the new Secure Web Portal Administrator.
- The following statement:
- I understand that the Administrator account is granted SuperUser access (with full access to the Secure Web Portal account), and it is my responsibility to actively manage and maintain my Florida Medicaid Secure Web Portal account.
- Indication of whether the request is for a PIN, password reset, or an update to the Administrator’s email address.
Providers will receive an automatic reply confirming receipt of their email. Processing may take several business days. Upon completion, providers will be notified via email whether the request was accepted or denied.
