Secure Web Portal Account Maintenance and Reset Password QRG

Quick Reference Guide

 

Medicaid Enterprise User Provisioning System (MEUPS)

This quick reference guide provides information on secure Web Portal user accounts (also known as MEUPS accounts) that become locked due to inactivity and how to perform password resets.

 

User Account Information

Agent

An Agent is an individual given access to the secure Web Portal by Administrator(s).

Agent accounts that require a password reset will be directed to the Account Administrator for assistance. Account Administrators are empowered to further manage the access to their Agent accounts with the ability to reset Agent account passwords.

Administrator/Provider

An Administrator is an individual who initially set up and is the owner of the secure Web Portal provider account.

Newly enrolled providers are mailed a Personal Identification Number (PIN) letter within ten (10) business days of the provider file being activated. The provider uses the temporary PIN provided in the letter to create an account to access the Florida Medicaid Secure Web Portal.

Administrators have two (2) options for resetting their secure Web Portal account passwords: using the self-service reset password tool or emailing a letter of request.

 

Secure Web Portal Account Maintenance

Select Secure Web Portal To access then log on using the correct Username and Password.

 

Security Question

A security question and answer are required in order to use the self-service tool. To review a security question, users must login to their account. After logging in, select My Information.

On the My Information page, scroll down to the Security Question & Answer section. Users can either set their preferred question and answer or change their question and answer.

To select a question, select the arrow in the Question field to display the drop-down menu, and select a preferred question.

Next, enter a word or phrase in the Answer field. Click Save, or the information entered will not be saved in the system. After successfully updating the security questions, a confirmation message appears on the My Information page, as seen in the image below.

 

Sign-In Attempts

If a user makes three (3) invalid logon attempts within 15 minutes, MEUPS locks the account for 60 minutes. After 60 minutes, the account is unlocked, and the user may logon using the correct credentials.

Locked Accounts

After 60 days of inactivity, account passwords will expire, thus rendering the account locked. Users can unlock their account using the Reset Password tool. When an agent’s account has been locked for more than 120 days, it is automatically terminated.

Important Notice: If the provider enters the username or password incorrectly, the system will display the error message shown above. If the provider knows the correct credentials, they must delete or overwrite “FLPROSECAD\” from the username field and enter the correct credentials.

How to Use Reset Password Tool

If the user has forgotten the password to the Secure Web Portal account. Below is the Secure Web Portal login dialog box:

If the account’s login information is entered incorrectly or the password has expired, a message appears stating, “Incorrect user ID or password. Type the correct user ID and password and try again.”

Note: If the provider enters the username or password incorrectly, the system will display the error message similarly to what is shown below. If the provider knows the correct credentials, they must delete or overwrite “FLPROSECAD\” from the username field and enter the correct credentials.

In order to use the self-service Reset Password tool, the account must have a security question set up in Account Management.

After selecting the Reset password link, a page will populate with username and email entry fields. On this page, enter the account’s Username and Email, then select Submit.

A password reset link is sent to the email address on file. The email contains a hyperlink to continue the password reset process.

After opening the link, enter the username and click Next.

Then, type in the answer to the security question on file for the account.

The system will generate a one-time password. To access the temporary password, either click the Show One-Time Password button or click the Copy OTP to Clipboard button. After selecting an option, click the Sign In button to return to the home page.

After signing in using the one-time password, the user will be prompted to change the temporary password. The one-time password must be entered or pasted in the old password field.

The user will create a new password using the password requirements shown on screen. Once all required fields are completed, the user clicks Submit.

Note: The one-time password is only valid to complete the reset process. Failure to reset your password will result in restarting the entire reset process from the beginning.

If the new password has been accepted, the secure Web Portal login dialog box appears. Enter the account username and new password in the appropriate fields.

Note: Users will not see a confirmation message that the new password is successful.

Agent Password Reset

Agent accounts are maintained by the Account Administrator of the secure Web Portal Account. If Agents require a password reset, they must contact the Administrator of the Web Portal account.

To reset an Agent account, the Account Administrator logs on to the secure Web Portal. After clicking the “Account Management” link on the MEUPS landing page, the Account Home page appears.

 

Select View Agent Roles.

Click the Reset PW button.

A password reset e-mail is sent to the email address associated with the agent account. The agent must click the link in the email to continue the password reset process.

After clicking the link in the email, the Reset Password page appears. The one-time password allows the agent to log in and requires a new unique password to be set up.

 

Provider/Administrator Account Password Reset

Provider/Administrators that do not have the information needed to use the password reset tool, must submit a Letter of Request on company letterhead to the email address provided in the Reset Password section of the Contact Us page.

The Letter of Request must include the following:

• Wet signature by an authorized signer (member in Owners panel on the Provider’s file);
• Provider ID;
• Provider Name as it appears on the Provider’s file;
• Tax ID;
• Pay To or Mail To address as it appears on the Provider’s file (individuals actively linked to a group, may provide the group’s Pay To or Mail To address);
• Name of new Secure Web Portal Administrator;
• Email address of the new Secure Web Portal Administrator;
• Must contain the following statement:
  • I understand that the Administrator account is granted SuperUser access (with ALL access to the secure Web Portal account), and it is my responsibility to actively manage and maintain my Florida Medicaid Secure Web Portal account; and
  • Indicate if the request is for a PIN, password reset, or if the request is to update the email address for the secure Web Portal account.

Providers will receive an autoreply acknowledging that their email was received. Providers should allow several business days for processing. After the letter of request has been processed, the provider will receive an email advising if the letter of request was accepted or rejected.

Note: Once a password reset request is accepted and processed, the provider is emailed a temporary password to reset their password. The temporary password is only valid until 11:59 pm of the day it was emailed to the Provider/Administrator.

 

Additional Resources:
Florida Medicaid Contact Information Sheet
Provider Support Resources
Training 

 

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