Florida Medicaid Contact Information Sheet · Provider Portal

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Important Contact Information for Florida Medicaid
Florida Medicaid Public Web Portal http://mymedicaid-florida.com		AHCA Enterprise for Providers https://enterprise.floridafx.gov/provider

Automated Voice Response System (AVRS) Self Service Options (e.g., Eligibility Verification)		Florida Agency for Health Care Administration (AHCA)
1-800-239-7500		Provider Medicaid Helpline: 1-877-254-1055 Option 3: > Policy Clarification > Claims Near or Past Filling Deadline > Eligibility Verification Beyond 12 Months > General Medicaid Information and Resources
Prime Therapeutics State Government Solutions
1-800-603-1714 (pharmacies) 1-877-553-7481 (provider) 1-866-490-1901 (patients)

Electronic Data Interchange (EDI)		The Department of Children and Families (DCF)
1-866-586-0961		Customer Call Center: 1-866-762-2237 > Medicaid Eligibility Questions > Medicaid Eligibility File Management and File Problems > Temporary Medicaid Identification Cards > Ordering Medicaid Gold Cards to Verify a Recipient's Eligibility > Where a Medically Needy Recipient's Bill Must Be Faxed (Fax Number Varies by District)
Provider Services Contact Center
1-800-289-7799 Option 4: Provider Enrollment Option 7: Provider Services Contact Center > Claims Status or PA > Claims Processing, Electronic Billing > Remittance Advice Changes to Provider Files > Lost Checks or Payment/EFT Inquires > And Plan and Provider Services Specialists

Mailing Information		Other Helpful Resources
		Other Helpful Resources
Out of State Exceptional Claims		Agency for Person with Disabilities (APD): 1-866-273- 2273 AHCA: http://www.ahca.myflorida.com Florida Government: http://www.myflorida.com Florida KidCare: 1-888-540-5437 Acentra Health (Formerly EQ Health and KePro): 855-444-3747 Medicaid Third Party Liability (TPL): 1-877-FLRECOV (1-877-357-3268) SMMC Choice Counseling: 1-877-711-3662 https://www.flmedicaidmanagedcare.com/ Social Security Administration: 1-800-772-1213 State Staff Portal Helpdesk: 1-850-298-7123
P.O. Box 7080 Tallahassee, FL 32314-7080 (To include subpoenas and record requests)
General Written Correspondence
P.O. Box 7054 Tallahassee, FL 32314-7080
Medicaid Gold Cards
P.O. Box 7092 Tallahassee, FL 32314-7092
Out of State Enrollment Provider Registration
P.O. Box 7070 Tallahassee, FL 32314-7070
Out of State Claims & Prime PA Documents
P.O. Box 7082 Tallahassee, FL 32314-7082		Expedited Deliveries (FedEx, UPS) Mail To: 1625 Summit Lake Drive, Suite 105 Tallahassee, FL 32317
Returned Mail
P.O. Box 7060 Tallahassee, FL 32314-7060		Additional Resources: AHCA Policy Provider Support Resources Training

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Keywords: Florida Medicaid, Contact, Phone Number, Public Web Portal, Mail, EDI, AHCA, DCF, APD,

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